Support and Contact
Open a ticket, start a chat, or reach us by email or phone.
Support channels
| Channel | Best for | Action |
|---|---|---|
| Support ticket | Technical issues, billing, abuse reports | Open ticket |
| Live chat | Quick questions, pre-sales | |
| General enquiries, sales, colocation quotes | ||
| Phone | Sales and account questions |
Common questions
How do I sign in?
Use the Client Login button. Your account, invoices, services and tickets are managed at my.42u.network.
What should a ticket include?
The service name or ID, the affected IP address, what you expected, what happened, and when it started. For network problems, add an mtr or traceroute in both directions.
How do I report abuse or a network problem?
Open a ticket from the client area, or email the support address with the IP address and logs involved.
Do you host anything not listed?
Often, yes. Ask us about other games, applications and custom setups.